Our support team is available to help with questions, account-related issues, technical concerns and general feedback. Choose the contact option that suits your enquiry, and include your username and any relevant details so we can direct it to the right team. Customer support is available around the clock, while general and affiliate enquiries are handled during weekday office hours. For payment queries, please use the dedicated contact below.
| Department | Contact |
|---|---|
| Customer support | [email protected] - 24/7 |
| General enquiries | [email protected] - Mon-Fri, 09:00-18:00 |
| Affiliate enquiries | [email protected] - Mon-Fri, 09:00-18:00 |
| Payments | [email protected] - Mon-Fri, 09:00-18:00 |
| Phone | +44 20 7946 0382 - Mon-Fri, 09:00-18:00 |
Email Support
Email is the preferred contact method for detailed requests, account issues, or cases requiring documents or explanations. Please send your message to [email protected] with a clear subject line, account ID, and current contact details. Including screenshots or files speeds up handling and helps us avoid delays. Expect a response within business hours.
Contact Form
Response Time
Our support team aims to respond promptly. Most inquiries receive a reply within one business day, often sooner for live chat and simple account questions. More complex issues such as KYC verifications, payment investigations, or security reviews may take longer depending on case details and third-party processing times. For urgent matters, please use live chat for fastest assistance.
Feedback
We’d love to hear your feedback, suggestions, or ideas to improve the site. Please tell us about new features, game selections, payment options, or anything that would make your experience better. All messages are reviewed carefully and used to shape updates and fixes. Your input helps us improve the service and deliver a smoother, more enjoyable casino experience.